NEW CUSTOMERS

Welcome to Halsey! The City of Halsey provides water and sewer service to residences in City limits. New  customers must fill out a New Customer Utility Agreement and pay a deposit of $81 before service can begin.To pay your deposit online, click HERE . New customer agreement forms can be emailed to [email protected]. We will also need a photo of your current ID if signing up for service remotely. For additional information and resources, please view our Welcome Packet.

 

Deposits will be returned to home owners when payments have been made on time for twelve consecutive months. Deposits for renters will be returned or applied to the final balance when service is discontinued upon leaving.

BILLING SCHEDULE

Bills are mailed on the last day of the month and are due on the 25th of the following month. Accounts that have not been paid by the 5th of the month following the due date will incur late fees. If the account remains past due after the 15th, additional fees will be assessed and a 24-hour shut off notice will be placed on the door of the residence.

Please contact us if you need to make a payment agreement (eligibility subject to past payment agreement compliance).

HOW TO PAY YOUR BILL

Payments can be made via cash, check or card in person at City Hall during business hours. You may also drop off a check payment in our drop box, located behind the building in the north parking lot. Card payments may also be made online, or over the phone. All credit/debit transactions are charged a 3% convenience fee by our card processor. Checks should be made out to City of Halsey and mailed to PO Box 10, Halsey, OR 97348. Please note your account number on your check. Returned Checks will incur a $30 NSF Fee.

 

We offer a free Direct Pay (Auto Pay) Program that allows customers to have their monthly utility payment automatically deducted from their bank account. Payments are withdrawn on the due date, which is the 25th of the month or the following business day if on a weekend or holiday. Enroll by the 20th of the month to start Direct Pay the following month. For existing Direct Pay Customers, any changes or cancellations must be made via written notice by the 20th of the month. Click HERE to download the Direct Pay Change/Enrollment Form.

UTILITY BILL ASSISTANCE

Having trouble paying your bill? The City of Halsey offers a Payment Agreement Program which allows you to split your past due balance over multiple months. Each month, your current balance will be due along with your monthly payment. This does not eliminate any of your account balance, but can help make past due accounts a bit more manageable and keep water service on if you are having financial difficulty. Please note: When on a Payment Agreement monthly payments are due on the due date. There is no grace period. If payment is not received on the due date, additional fees will apply and the payment agreement will be cancelled. The full account balance will be due within 48 hours to avoid discontinuance of service and you will not be eligible for another agreement for a period of six months.

Linn County Community Services Consortium may be able to help with utility bills if income requirements are met. For more information, visit their website, or call (541) 926-7163. Click HERE to view income requirements.

ANATOMY OF A UTILITY BILL

VOLUNTARY TEMPORARY SHUT OFF

Snowbird? Long vacation or absence? If you intend to vacate your property temporarily, and the property will be vacant for at least 60 days, you may request a voluntary shut off. This will keep you from paying the monthly base rate while away. There is a $25 fee to temporarily disconnect your service, and a $25 fee to reinstate it again, which is a considerable savings over paying the base rate for two plus months. Partial months will be pro-rated.

ANNUAL BACK FLOW TESTING

The back flow device is located in the ground behind your water meter. The purpose of the back flow device is to act as a one-way valve in order to keep the water that has entered your water lines from returning to the City’s lines, which helps protect the water supply as a whole. A diagram of the back flow device is shown below. It is Oregon Law that once back flow devices are installed, they must be checked annually. The City contracts device testing all  at once in order to save citizens some money. This $20 fee is billed each year in October on your utility bill.

stop service request

 Please provide at least 2 business days notice for your request. Requests that fall on a weekend or holiday will be processed the next business day.